Refund and Returns Policy

At Change Fashion Tr LLC , we understand the timeless value of traditional jewellery. Your satisfaction is our utmost priority.

We strive to ensure every purchase from Change Fashion Tr LLC brings you joy. If you need assistance with a refund or exchange, our policy below is designed to make the process simple and transparent.

Refund Policy

We take great care to ensure the quality and authenticity of every piece. However, if there is an issue with your order, we’re here to help.

1. Damaged or Defective Items:

   • If your jewellery arrives damaged or defective, please notify us within 48 hours of delivery.
   • Email us at wecare@chnagefashionuae.com with your order details and photos/videos of the item.
   • Once verified, we will offer a replacement or a full refund.

2. Wrong Item Received:

   • If we’ve sent you an incorrect product, contact us within 48 hours, and we’ll ensure the correct item is sent or issue a refund if unavailable.

Refund Process: Approved refunds will be processed to your original payment method within 7–10 business days.

Exchange Policy

We want you to love every piece of jewellery you own. If you change your mind or prefer another design, we offer easy exchanges.

Eligibility for Exchange

• Exchanges are accepted within 14 days of receiving your item.
• The jewellery must be unused, undamaged, and in its original packaging with all tags and certificates intact.

Non-Exchangeable Items

• Customised or personalised jewellery.
• Earrings, for hygiene and safety reasons.

How to Exchange

1. Contact Us: Email wecare@chnagefashionuae.com with your order details and the item you wish to exchange.
2. Return the Item:
   • Send the item to our store address: 
   • Shop # 2 & 3, Al Marija Street, P. O. Box 2076 Sharjah UAE
   • Ensure the item is securely packaged to prevent damage during transit.
3. Select Your Replacement: Once we receive and inspect the item, we’ll assist you in choosing your new piece.

Note: Return shipping costs are the customer’s responsibility unless the exchange is due to a defect or error on our part.

Important Notes

• All returns and exchanges must be pre-approved by our customer care team.
• Please use a tracked and insured shipping service for returns to safeguard your valuable items.
• Items showing signs of wear, damage, or alteration will not be accepted for refunds or exchanges.

Need Assistance?

We’re here to make the process smooth and stress-free. For any queries or assistance, reach out to us:

• Email: wecare@chnagefashionuae.com
• Visit Us: Shop # 2 & 3, Al Marija Street, P. O. Box 2076 Sharjah UAE

Thank you for choosing Change Fashion Tr LLC, where every piece tells a story of timeless tradition and elegance.

Change Fashion Tr LLC—celebrating Indian heritage through jewellery that’s as uniq